Shipping Policies

After your order is received, it takes us 2-5 business days to process your order, and get it ready for shipping. After the processing time, most deliveries will take 3-7 business days (USA) & 8-14 business days (International); however please allow 2-4 weeks of delivery (During the Covid-19 situation). Please read below for more details.

Current shipping areas & delivery timeframes (processing times NOT included):

United States of America: 2-8 business days

Canada: 8-14 business days

United Kingdom: 8-14 business days

France: 8-14 business days

Germany: 8-14 business days

Spain: 8-14 business days

Italy: 8-14 business days

Australia: 8-14 business days

Sweden: 8-14 business days

NOTE: We also ship to other EU countries, as well.


COVID-19

The Wandering Sag is working closely with external partners to ensure prompt domestic and international delivery. Please note, due to COVID-19 safeguards, limited flight capacity, government restrictions, and an increase in parcel volume at processing facilities, there may be shipping delays. Rest assured, your order will get to you.


SHIPPING

We aim to dispatch all orders within 3 business days from when the order was placed. Please allow an additional 2-3 business days to receive your shipping confirmation and tracking information.

During the sales period, we try our best to have all orders dispatched on time. Due to high demand, we apologize in advance if any delays occur.

Most orders are processed and fulfilled from the United States of America, but we also have other fulfillment centers in Europe that will ship your item due to demand. Please see the above table for information on delivery times. These timeframes are provided as a guide and can differ due to customs issues, special events, and circumstances. We recommend using the tracking information when available, to make sure your order is delivered successfully. 

SUPPORT

For any further information on carriers, shipping times, and tracking information please feel free to submit a request to our customer support team at Travel@TheWanderingSag.Net

Please keep in mind that once your order has been dispatched, The Wandering Sag is not responsible for any losses or damages. It’s the customer’s responsibility to follow the tracking information provided and contact the respective postal service, to ensure the safe and timely delivery of your purchase. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

CUSTOMS, TAXES, DUTIES, AND FEES

The Wandering Sag is not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.